June two, 2015 at 11:08 pm My partner and I really like our Harley-Davidson’s. But we don't really like our area Carson Metropolis Harley-Davidson store. My spouse And that i used over 65,000 pounds there inside of eighteen months, on new bikes, parts, and service. We needed to be loyal shoppers and store locally, but what a slip-up. The owner does not treatment about services. The sales Gentlemen are not Specialist and don't follow up. The support Section is usually a joke. My husband just purchased a 2015 Street Glide and experienced some tailor made components put on. We had to pay for up front with the bike, pieces, and service. It took each week to have the bicycle to the store, after which you can it sat on their ground for 3 months.
I affiliate Harley-Davidson to get a brand name of track record and if This is often style of lax customer care and Frame of mind I am to expect even ahead of the shipping of my Excess fat Boy by your group in Mumbai, I would take into consideration this detrimental into a reputed brand name like yours.
The amount was off and on even more investigation Together with the dealership; my five-12 months prolonged security was in truth not extra to my acquire. Once i known as the dealership on five/22/fifteen and questioned them why my five 12 months defense wasn't on file Along with the assistance Heart they instructed me that “I under no circumstances procured it”. He afterwards connect with me again and said that he experienced built a oversight and didn't insert my five defense prepare. To generate issues even even worse, they did not properly inform me that the first 2 years of your prolonged security I procured is covered via the manufacturer and then the remaining 3 years is covered via the dealership. Here I'm contemplating my 5-year prolonged security is effortless and all I should do is Visit the dealership, I used to be really misinformed. Every thing I was told and shown at the dealership was misrepresented And that i experience as if the stipulations weren't effectively defined. Additionally, I was hardly ever available the Hole insurance coverage for my motorcycle and I often acquire Gap insurance on all my motor vehicles. I ordered this motorcycle to take pleasure in my time off do the job and ignore my troubles. I’m a disabled Iraq Veteran and did definitely think that Harley Davison was a fantastic enterprise to order a motorcycle from. I’m genuinely bothered that I spent around $twenty five,000 with your item and it absolutely was presently had specified me a great number of troubles. There isn't any way I expected this Substantially difficulties having a brand new motorcycle, Which is the reason I chose to purchase a brand new model not made use of. Section of Harley Davidson’s mission statement is “fulfilling goals of private flexibility is over a stage. It’s our intent and our enthusiasm. We bring a determination of Excellent customer ordeals to every little thing we do”. There is absolutely no dream in this article, merely a nightmare. The choice I built in getting a Harley Davidson was because of the heritage and track record of your brand name, this dealership and their customer support representatives haven't proven any commitment to your brand name Harley Davidson.
“ A complete lack of issue or want to do the best point. Common perception? Courtesy? I’m certain if Matt or anybody prior to Matt experienced claimed, Okay give him $700 and they could articulate The key reason why to you or the one that should approve it, there would not are actually any challenge. The resolution was straightforward and obvious still Every person in consumer treatment skipped it or perhaps certainly didn't treatment. So I carry it for you Mr Levatich. How would you feel for those who were being me? What would you may have anticipated? I would gladly make a visit to take a seat and chat head to head with you and your customer treatment crew simply because that’s how strongly I really feel relating to this. The product or service was mis represented, The sections counter was sick informed, Tech Aid was faulty in its details costing myself and also the dealership significant time And that i did almost everything that I was questioned to perform by Harley, in great religion and what did I get in return? Insulted, extra fees and an try to bully me into accepting the insulting give. I need to thanks for your time and efforts and assistance using this matter. Although it could appear smaller and insignificant within the each day scheme of points inside of your business, it's neither to Those people of us who obtain and experience your merchandise. We work flat out just as you are doing. Money and time are Similarly as worthwhile to us as they are for you. We do expect the exact same courtesy and respect that you simply hope. You assume honesty and loyalty out of your workforce. We be expecting honesty and loyalty from Harley. I obtained neither. I stay up for Listening to from you and achieving a satisfactory resolution to my challenge.
I then called the supervisor I addressed and he informed me He'll stick to up over the progress and continue to keep me up to date . Explained to me it was a huge job Which they might do it appropriate so to be patient .
I must have let them place me up inside of a resort for a week when they identified a person and give me a loner bicycle make sure you enable I did the correct detail now I exspect Harley to back again me thanks bill
Then Once i known as again, pressured to wait thirty minutes on keep, the customer support rep I complained also insinuated that I was a liar by complaining about remaining hung up on! If This can be the sort of assistance I should hope immediately after shelling out approximately 90k on motor cycles and accessories than probably I must think about a completely new model loyalty!
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“then to compound matters this motorcycle, to me is just not even ninety days previous” the element fails and Huntington Seaside Harley Davidson only problem is locating cleaver strategies to screw me away from my hard-earned funds.
If Here is the type of unbelievably weak customer service and treatment I'm to obtain from Harley-Davidson prior to the supply of my Excess fat Boy, I dare not hazard a guess regarding how poor the soon after sales service may be which could just irk skull headlight sportster 72 me to vary my viewpoint about Harley-Davidson and cancel the reserving of my Harley-Davidson Excess fat Boy.
August 31, 2015 at eleven:19 am The unhappy element about all of this awful support from the Harley dealership just isn't isolated. I are now living in Orlando, Florida and we have two dealerships during the adjacent county, a person respectable, the other not so much. The just one in Orlando is horrible. So, I'm beginning to feel that the support departments for Harley dealerships everywhere in the region suck.
This really is my fifth Harley and Other than my initially one particular and this 1, they have all experienced protection. They didn’t let me know A technique or One more. In the picture of the bicycle while in the advertisement you are able to Evidently begin to see the keys hanging from your nut holding the the other way up mirrors on. When my wife and I picked the bicycle up on July 16th, they could not locate the keys. I are actually told often times given that then the keys are already purchased And that i really should get them during the mail. Approximately two months afterwards now and continue to no keys with the exact same story. I had issues with them signing the title correctly and nearly missed getting it properly titled for Florida in time from the expiration date of the temp tag. I own the bike outright and ought to have the keys. I’m a tiny bit pissed off and experience most, Otherwise every one of these difficulties must have been solved effectively just before any person bought this bike. I should not be to blame for obtaining the keys and shouldn't be liable for paying for and installing the throttle and return cables. I’m a TSgt during the Air Drive stationed at Keesler AFB and am particularly faithful to Harley but this expertise has certainly still left a sour taste in my mouth.
June 7, 2017 at four:ten am Hi, I wish to speak to a person about a product that I have invented. I went towards the affected person form section of your sight and it absolutely was requesting an outline and images. What I have built I am not undertaking that mainly because I'm in the whole process of another automotive affected person now.
July thirty, 2016 at six:54 am I am definitely dissatisfied with southside harley Davidson in Virginia Seashore so I traded my 2006 softail deluxe for any 2009 street glide I fell in adore using this type of form of bike so I see another a person on line imagining hey I’ll trade my bike in for a newer bicycle since these things keep worth nicely have to have a lot less to mention they won’t give me sh*t for your trade in since my bike was in a collision which no-one told me at southside look at Pisses off so I Make contact with them and they test to aid but they can’t I instructed them if I might have known this was a,wrecked bicycle I would haven't purchased the damn thing look at obtaining screwed my softail was a foul a** bike I fill like I bought using to the financial institution oh when I went in to discover what they might do which was a joke supplied me 10000 for my bicycle at which They simply sold to me for nearly 15000 because the tires are worn to quite a few miles on it I’ve only had the bicycle 6 months and push the damn thing only Once i’m house I get the job done 3 months on and 3 months off so I’ve only really ridden the bicycle for 3 months mention getting screwed thanks That is how your dealerships f*ck men and women because they positive did file*ck me and I’m not joyful in any respect